Policies

The interiors of our suites are non-smoking. Smoking is permitted on terraces and in open spaces. Please be considerate of your next-door neighbors when smoking on your terrace. Our staff will direct you to the designated smoking area at our restaurant.

Sorry, we do not host pets.

We welcome children, 16 years of age and older. We will host younger children only when guests book the entire hotel and take legal responsibility for their children’s safety and wellbeing. The hotel is not suitable for children fifteen years of age and younger, without parental supervision.

Check-in time is 2:00 PM. Early check-in is possible, with no additional charge, if your suite is available. In the event of your early arrival, please notify us of your expected arrival time.

Check-out time is 1:00 PM. We charge a $100 US fee for late checkouts, that are only available if we have no arrivals for the suite on that day.

We will refund reservation payments, if and only if the suite is re-booked. A $100 US administrative fee will apply. We will send you a refund by check, 30 days after the scheduled checkout date. We strongly recommend that you purchase travel insurance.

Dates changes might cause rate adjustments, and are possible up to 30 days prior to check-in, depending on availability. No refunds or credit will apply towards other expenses. Promotional discounts are not transferable. Duration reductions follow the cancellation policy.

Full payment is required at the time of booking. Rates can change without notice, at any time prior to your booking confirmation. Please contact us if you have any questions.